RETURNS & EXCHANGES

Eligibility

A piece can be returned when it meets the condition requirements below. Pieces marked as final sale on their product page cannot be returned.

How to request a return

1. Contact the house with your order number and the piece you would like to return. Contact the house.
2. We confirm whether the piece is eligible and send you the return instructions.
3. Pack the piece securely, with its tags and authenticity card, as described in the instructions.
4. When your return arrives it is inspected, and we let you know the outcome.

Condition requirements

• Unworn, unwashed and unaltered.
• With all original tags attached.
• With its authenticity card and original packaging.
• Free of perfume, make-up, deodorant or other marks.

Exchanges

If you need a different size or colour, request an exchange in the same way as a return. Exchanges depend on the size or colour you need being available.

Refunds

Once your return has been received and approved, the refund is made to the original payment method wherever possible.

Damaged or incorrect items

If a piece arrives damaged, or is not what you ordered, contact the house as soon as possible with your order number and photographs, and we will put it right with you.

Contact

Questions about a return or exchange? Contact the house through the contact page.