HELP
FREQUENTLY ASKED
Answers to the questions the house is asked most often.
ORDERS
How do I place an order?
Choose your piece, select a size where one is offered, add it to your bag and continue to checkout. Once your order is placed you will receive a confirmation by email.
Do I need an account to order?
No. You can check out as a guest. An account keeps your orders and addresses in one place.
Can I change or cancel my order?
Please get in touch as soon as possible with your order number. Contact the house through the contact page. Once an order has been dispatched it can no longer be changed, but it may be returned under our Returns & Exchanges policy.
How do I track my order?
Your dispatch email carries the tracking details, and your orders are listed in My Account if you ordered while signed in.
PAYMENTS
Which payment methods do you accept?
The payment methods available for your order are shown at checkout.
Which currency are prices in?
All prices are in Indian rupees (₹). Any shipping charge and applicable taxes are shown at checkout before you pay.
Is my payment information safe?
Payments are handled by the payment provider shown at checkout. DORIC does not store your full card details.
SHIPPING
Where do you deliver?
The destinations available for your order are shown at checkout. Full details are on the Shipping & Delivery page.
How long will my order take?
Delivery time depends on your address. See Shipping & Delivery for how orders are prepared and dispatched.
Is shipping free?
Any shipping charge for your order is shown at checkout before you pay.
RETURNS & EXCHANGES
Can I return a piece?
Yes. Returns are accepted under the terms set out in our Returns & Exchanges policy.
How do I exchange a size?
Request an exchange the same way as a return. Contact the house through the contact page. Exchanges depend on the size or colour you need being available.
When will I receive my refund?
Once your return has been received and approved, your refund is processed as described in our Returns & Exchanges policy.
PRODUCTS
Where can I find a piece's details?
Each product page lists the details confirmed for that piece — its idea, fabric, fit, details and construction — as they are documented.
What are the Gods?
Every DORIC collection belongs to one of seven Gods, and each God stands for an identity: power, depth, mystery, strength, desire, wisdom and form. Choose your God.
Will a sold-out piece return?
Some pieces are made in limited quantities and may not return once sold out. Contact the house through the contact page.
SIZING
How do I find my size?
Measure yourself as described in the Size Guide, then compare your measurements with the chart for the piece you are choosing.
What if I am between sizes?
Send us your measurements and the piece you are considering, and we will help you choose. Contact the house through the contact page.
AUTHENTICITY
How do I know a piece is authentic?
Each piece travels with its authenticity card, and the surest way to own authentic DORIC is to buy it directly from DORIC. Read more about the DORIC mark.
What is a numbered edition?
Limited-edition pieces carry their number within the edition — recorded, and yours. View limited editions.
CARE
How should I care for my pieces?
Always follow the care label first. For general guidance on washing, drying and storing, read the Care guide.
Can a piece be repaired?
If a DORIC piece needs attention, get in touch and we will advise on the best way forward. Contact the house through the contact page.
Your question is not here? The house is here to help.
CONTACT THE HOUSE